Refund policy

Exchange, Return and Refund Policy

We hope you love your AINOS merchandise! That said, in the rare instance that you are not satisfied with your purchase, kindly contact us within 48 hours of receiving your merchandise for an exchange or refund. Please ensure that the merchandise is unused, in its original packaging, and in the same condition as you received it, failing which your claim may be denied upon us receiving the product. We do not offer reverse pickups as of now so return shipping will need to be borne by you.  All items must be received by us within 7 working days of requesting the return in order to qualify for the return.

Exceptions:

1. Merchandise bought during the sale period cannot be exchanged or returned.
2. We do not accept returns or exchanges on a) Personalized Products, b) Infant merchandise for hygiene reasons.

For all standard returns and exchanges, we offer a store credit that is redeemable against any future purchase on the Website. For damaged products, we will initiate a refund once we receive the damaged product and examine the nature and extent of damage. Upon physical verification, if the claim is found valid, we will either replace the product or in case of product unavailability offer you a full refund via your initial method of payment.We will process the refund within 5 business days of satisfactorily receiving the product by us. This does not include the time your bank will take to reflect the refund in your account.